30 Day Return/Refund Policy
Money Back Guarantee
Alaia Audio offers our internet customers a 30-day trial period from the date we ship our speakers to you. We want you to have the opportunity to listen to your new speakers in your own environment with your equipment. We want you to be thoroughly satisfied with the sound and quality of our product before a final commitment. If for some reason you wish to return our product. The following conditions apply:
- Refunds will only be made to the original purchaser. You must have purchased your Alaia Audio product through this website.
- Within 30 days of the date on which we shipped the product to you. You must call 480-304-5533 or email firstname.lastname@example.org to advise us that you wish to make the return for a refund. We will supply you with an RMA number. A Returned Material Authorization Number is required to ship products back to us. We will refuse products without an RMA number.
- Within the same 30-day period you must ship the product back to us at the following address via UPS, insured for the full purchase price. You pay the shipping and insurance. Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA number on the box and ship it to:
3400 N Arizona Ave. Ste 111
Chandler, AZ 85225
4. Alaia Audio will credit the full purchase price (exclusive of shipping/insurance costs) plus any sales tax to your credit card or PayPal account upon receipt of the product in new condition. No refund will be made for a product that is not in new condition, but we will ship such a product back to you at our expense.